Product Summary
- One touch on the desk phone in each room summons the appropriate technician, via their mobile device.
- Desktop users can monitor and manage all service requests.
Product Description
- Desk phones in each room are configured to display the options of technician services.
- Medical staff request technician services from the desk phone by pressing each service needed.
- Technicians are alerted of new service requests via push notifications, manage their response, and give an ETA from their mobile device.
- Desk phone lights indicate request status.
- Desktop users can also request technician services by entering a new service request or by selecting a quick service request action.
- Desktop users can view the status of all service requests.
- Data available in SQL for Business Intelligence analysis and reporting.
Product Requirements
- Works with MiVoice Business, MiVoice Connect 14.2 and above.
- Supports Mitel desk phones & button boxes.
- Azure deployment of web apps.
- Chrome client app for desktops, laptops and mobile devices.
- SQL Server database.
- Contact Center not required.
Service Request Example
