PCS White Paper

PCS Universal Dialer

Enabling Click-to-Dial Universally

Maximizing Mitel
  • Harness the power of OCR (Optical Character Recognition) technology to activate Click-to-Dial capabilities within any application, providing users with a smooth experience for dialing numbers from CRMs, websites, documents, and email signatures.
  • Enables Click-to-Dial across remote desktop sessions such as RDP and Citrix.
  • Hover the mouse over a phone number and the PCS Universal Dialer automatically pops the formatted number to give the user the option of clicking to place a call.
  • Works with MiVoice Business, MiVoice Connect 14.2 and above.
  • Contact Center not required.
  • System Tray app running on Windows 10 or greater.

Begin Your Integration Journey

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