Extending Mitel for Maximum
Functionality & Ease of Use

Since 2004, our team at Palitto Consulting Services has been providing Mitel Partners and Clients with unique integration solutions, business process workflows, and applications that work seamlessly with the Mitel communications platforms. Over time, Mitel partners have taken advantage of our unique custom integration options and have pushed us to develop our most simplifying and exciting solutions yet. 

The PCS development team is a very diverse team with over 100,000 hours written against integration APIs. We have many combined years’ experience directly with Mitel APIs. The team consists of database administrators, software developers, mobile developers and WAN/LAN experts trained and certified by Mitel to implement base products, call center applications, and integrate Mitel products using the Mitel API and other tools. We are a Mitel’s Partner’s Best Partner! 

PCS has a proven track record of empowering and maximizing Mitel Partners around the globe. Our experienced team of developers have integrated with Salesforce, Zoho, Microsoft Dynamics, Fiserv, Google Apps, Jack Henry, CoCC, Infusionsoft, Abacus Law, Evergreen, Intuit, ServiceNow, Freshdesk, Magento, and Oracle, just to name a few! We develop solutions with focused energy in Financial Services, Healthcare, Municipal and State Government, Retail, and Manufacturing. Contact us today with your project ideas and Let’s get your clients to Yes, Together!

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EXPLORE MAXIMIZING MITEL DOCUMENTATION
BROWSE WEBINAR RESOURCES

Maximizing Mitel Documents

Explore our white papers to learn more about how we can help you Maximize your Mitel experience.

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PCS Universal Dialer

Harness OCR technology with PCS Universal Dialer to enable seamless Click-to-Dial functionality from CRMs, websites, documents, and email signatures. Works across remote desktops like RDP and Citrix.

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PCS Universal Dialer

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PCS After Call Survey

Collect caller feedback to enhance customer service. Streamline caller responses with ASR (Automatic Speech Recognition) and Recorded Comments. Analyze survey results for agent training using summary and detailed reports. Opt-In: The system prompts callers with an option to participate in ...

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PCS After Call Survey

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PCS IVR Host

Enhance customer service with PCS IVR Host, an IVR hosting solution by Palitto Consulting Services. Integrate your VoIP system with databases, web services, and Active Directory. Enjoy features like Text-to-Speech, Automatic Speech Recognition, and DTMF user input.

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PCS IVR Host

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PCS CallerID Changer

Empower agents to easily change CallerID for outbound calls with PCS. Customize CallerIDs for branding, return call routing, and security. Features include a simple toolbar icon for selecting CallerID options, displaying choices in the Mitel Connect Client toolbar, and customizable ...

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PCS CallerID Changer

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PCS WorkGroup Login

Enable Workgroup agents to easily log in or out of individual Workgroups with PCS. Supervisors can manage Workgroup settings for any agent. Features include a toolbar icon for selecting Workgroup options and routing calls to appropriate agents. Supervisors have visibility ...

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PCS WorkGroup Login

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PCS WorkGroup Callback

PCS offers Workgroup callers the ability to hear their position in queue and receive a callback while maintaining their place in queue.

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PCS WorkGroup Callback

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PCS Service Request Management

Streamline technician service requests with PCS: one touch on the desk phone in each room summons the appropriate technician via push notification to their mobile device. Medical staff can request services directly from desk phones, while desktop users monitor and ...

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PCS Service Request Management

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Zoho for MiVoice Connect

Boost productivity with PCS by integrating MiVoice Connect click-to-dial and screen pop functionality within Zoho. Enables agents to make calls directly from Zoho contacts, with automatic pop-up views for call management, easy note entry, and follow-up tasks. Calls are logged ...

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Zoho for MiVoice Connect

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PCS PVD File Conversion Command Line Utility

Enable the conversion of PVD audio files to MP3 or WAV. Convert PVD audio files from OAISYS Call Recording to industry standard MP3 or WAV file format. Conversion Utility may be integrated into automated scripting. Command line parameters adjust the ...

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PCS PVD File Conversion Command Line Utility

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Bell Tone Dismissal Guide

The Bell Tone Dismissal Application allows ShoreTel phones to play an audible tone on scheduled days and times. The application includes a web interface for configuring User Management, School Management, Bell Management, Tone to Play and Multi Zone Paging options.

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Bell Tone Dismissal Guide

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Call Blocker

The Call Blocker Paging Firewall provides the ability to restrict any extension from being put on hold, put into a conference call, blind transferring to, and consult transferring to. There is also a fallback extension, so that if anything happens, ...

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Call Blocker

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Call Control

The PCS development team has developed several call control integrations in the categories of Dialing, Recording, Routing and Presence Detection. Dialing integrations include Agent Productivity Dialer, Call Blocker, Outbound IVR, Universal Dialer, Voice Blast and more! Recording integrations include call ...

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Call Control

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ECC Applications

The PCS development team has created several ECC integrations to work with the ShoreTel phone system. Integrations include Callbacks with Recorded Memos, Click to Dial Single Agent Queue, ECC Agent Wallboard, ECC Text to Speech, ECC Agentless Outbound Dialing, and ...

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ECC Applications

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Financial Market Customization Catalog Overview

The PCS team can integrate with a wide variety of CORE platforms within the financial industry. Integrations can include call routing, fraud prevention, self-service IVR, after call survey, screen pop, and more.

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Financial Market Customization Catalog Overview

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CORE Systems Integration

Our team can offer the following integrations to your CORE VoIP platform: agent & member authentication, call routing, full service IVR, in-queue information, personalized advertisements on hold and screen pop customizations.

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CORE Systems Integration

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Abacus Law Integration

The PCS development team currently has two integrations with Abacus Law and ShoreTel. The integrations are Screen Pop and Click to Dial. The Screen Pop integration opens a new web browser tab based on the incoming Caller ID. If the ...

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Abacus Law Integration

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Evergreen Integration

The PCS team can integrate with Zoho CRM and offers screen pop, click to dial, inbound call routing and wallboard application.

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Evergreen Integration

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Freshdesk Integration

The PCS team can integrate with Freshdesk.

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Freshdesk Integration

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Infusionsoft Integration

The PCS team can integrate with Infusionsoft and offers click to dial, inbound call routing, inbound queue routing, intelligent call routing, outbound dialer and screen pop.

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Infusionsoft Integration

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Lead Perfection Integration

The PCS team can integrate with Lead Perfection and offers automated outbound dialer, batch dialer, caller ID changer, logging & monitoring and screen pop.

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Lead Perfection Integration

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Magento Integration

PCS provides inbound calling screen pop integration to Magento.

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Magento Integration

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Oracle Integration

The PCS team can integrate with Oracle and offers system architecture, ECC integration, inbound call flow, RightNow CRM integration and SalesCloud CRM integration.

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Oracle Integration

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Sugar CRM Integration

The PCS team can integrate with Sugar CRM and offers click to dial, inbound call routing, phone logging and screen pop.

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Sugar CRM Integration

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Velocify / Leads 360 Integration

The PCS team can integrate with Velocify/Leads360 and offers call logging, call routing and click to dial.

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Velocify / Leads 360 Integration

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Zendesk Integration

The PCS team can integrate with ZenDesk and offers click to dial, IVR, screen pop and web services.

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Zendesk Integration

Webinar Resources

Mitel Partner Webinar

08.13.2020

Helping Mitel Partners Sell at the Speed of Yes.

Voice Biometrics, ASR, TTS, Transcription for MiVB/MiCC

07.01.2024

PCS participates in the Mitel Platforms Partner Tech Forum // PCS team members Joel Troxel and Beth Horgash discuss PCS technologies that integrate with the Mitel CloudLink Gateway and CloudLink Service technologies.

Unlocking the power of speech enablement for Mitel ASR, TTS, and voice biometrics

08.02.2024

Unlocking the power of speech enablement for Mitel ASR, TTS, and voice biometrics // PCS solutions architect Joel Troxel is joined by LumenVox VP of Sales, Dean D'Adamo and Manager of Sales Engineering, Paul Esquino to announce the partnership of PCS and LumenVox. Together, they will discuss the collaborative efforts of both companies to integrate speech enablement features into the call center environment.

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