Custom Programming & Design

Unique Solutions for Unique Requirements

Custom programming is a powerful tool that can help businesses of all sizes achieve their goals and stay ahead of the competition. By leveraging the latest technology and industry best practices, custom programming services can help organizations create software that is tailored to their specific needs and requirements. Whether you are looking to streamline processes, improve customer experiences, or develop new and innovative products, custom programming can help you achieve your goals and reach your full potential.

What We Offer

We offer a wide range of custom programming and design services to meet the unique needs of our clients. From website design and development to custom software development, we have the skills and expertise to deliver high-quality results. Our services include:

Website design and development
Custom software development
Mobile application development
E-commerce solutions
Database development and management
UI/UX design
Quality assurance and testing

Our Approach

At Palitto Consulting, we understand the importance of delivering high-quality results that meet the needs of our clients. Our team of experienced developers and designers work closely with clients to understand their requirements and create solutions that are tailored to their specific needs.

Our approach is focused on delivering results that drive business growth and success. We use the latest technologies and techniques to ensure that our clients receive the best possible outcomes. Our team is dedicated to providing exceptional customer service and support throughout the development process, ensuring that our clients are fully satisfied with the end results.

Why Choose Us

There are many reasons why businesses choose Palitto Consulting for their custom programming and design needs. Some of the key benefits of working with us include:

Experienced and skilled team of developers and designers
Tailored solutions to meet the specific needs of clients
Focus on delivering results that drive business growth
Commitment to providing exceptional customer service and support
Use of the latest technologies and techniques

Our Process

At Palitto Consulting, we have a proven process for delivering high-quality results for our clients. Our process includes the following steps:

Discovery and Requirements Gathering
Design and Prototyping
Development and Implementation
Testing and Quality Assurance
Deployment and Support

Each step of the process is carefully managed to ensure that our clients receive the best possible outcomes. Our team works closely with clients to ensure that their requirements are met and that their expectations are exceeded.

PCS Universal Dialer

Harness the power of OCR (Optical Character Recognition) technology to activate Click-to-Dial capabilities within any application, providing users with a smooth experience for dialing numbers from CRMs, websites, documents, and email signatures. Enables Click-to-Dial across remote desktop sessions such as RDP and Citrix. Hover the mouse over a phone number and the PCS Universal Dialer automatically pops the formatted number to give the user the option of clicking to place a call. Works with MiVoice Business, MiVoice Connect 14.2 and above. Contact Center not required. System Tray app running on Windows 10 or greater.

Review this white paper

PCS After Call Survey

Collect caller feedback to enhance customer service. Streamline caller responses with ASR (Automatic Speech Recognition) and Recorded Comments. Analyze survey results for agent training using summary and detailed reports. Opt-In: The system prompts callers with an option to participate in the after-call survey. The Opt-in... Review this white paper

PCS IVR Host

Create IVR (Interactive Voice Response) systems to enhance automation and improve customer service. Integrate your VoIP system with databases, web services and Active Directory. Personalize the user experience with TTS (Text-to-Speech) offering multiple voices and language options. ASR (Automatic Speech Recognition) to augment menu selection,... Review this white paper

PCS CallerID Changer

Allows agents to easily change the CallerID that appears on outbound calls. Customized CallerIDs may be used for branding, return call routing and security purposes. Agent clicks the CID toolbar icon. A menu list will appear with available CallerID options. Agent selects the desired CallerID... Review this white paper

PCS WorkGroup Login

Allows Workgroup agents to easily login or logout of individual Workgroups. Supervisor mode allows supervisors to set the Workgroups for any agent. Workgroup agent clicks the WorkGroup toolbar icon. A menu list will appear with available Workgroup options. The agent checks or unchecks each Workgroup... Review this white paper

PCS WorkGroup Callback

Offers Workgroup callers the ability to hear their position in queue and receive a callback while maintaining their place in queue. Callers are offered a callback option while waiting in the Workgroup queue. If a callback is requested, the callback number is collected, and the... Review this white paper

PCS Service Request Management

One touch on the desk phone in each room summons the appropriate technician, via their mobile device. Desktop users can monitor and manage all service requests. Desk phones in each room are configured to display the options of technician services. Medical staff request technician services... Review this white paper

Zoho for MiVoice Connect

Integrates MiVoice Connect click to dial and screen pop functionality directly within Zoho for increased productivity and enhanced user experience. Agents make outbound calls from the Zoho contact. The Zoho contact business card view automatically pops up for call control and easy entry of call... Review this white paper

PCS PVD File Conversion Command Line Utility

Enable the conversion of PVD audio files to MP3 or WAV. Convert PVD audio files from OAISYS Call Recording to industry standard MP3 or WAV file format. Conversion Utility may be integrated into automated scripting. Command line parameters adjust the MP3 bit rate. Log files... Review this white paper

Bell Tone Dismissal Guide

The Bell Tone Dismissal Application allows ShoreTel phones to play an audible tone on scheduled days and times. The application includes a web interface for configuring User Management, School Management, Bell Management, Tone to Play and Multi Zone Paging options. Review this white paper

Call Blocker

The Call Blocker Paging Firewall provides the ability to restrict any extension from being put on hold, put into a conference call, blind transferring to, and consult transferring to. There is also a fallback extension, so that if anything happens, the caller is not disconnected. Review this white paper

Call Control

The PCS development team has developed several call control integrations in the categories of Dialing, Recording, Routing and Presence Detection. Dialing integrations include Agent Productivity Dialer, Call Blocker, Outbound IVR, Universal Dialer, Voice Blast and more! Recording integrations include call recording service, Outbound Call Recording... Review this white paper

ECC Applications

The PCS development team has created several ECC integrations to work with the ShoreTel phone system. Integrations include Callbacks with Recorded Memos, Click to Dial Single Agent Queue, ECC Agent Wallboard, ECC Text to Speech, ECC Agentless Outbound Dialing, and ECC Web Service Plugin. Review this white paper

Financial Market Customization Catalog Overview

The PCS team can integrate with a wide variety of CORE platforms within the financial industry. Integrations can include call routing, fraud prevention, self-service IVR, after call survey, screen pop, and more. Review this white paper

CORE Systems Integration

Our team can offer the following integrations to your CORE VoIP platform: agent & member authentication, call routing, full service IVR, in-queue information, personalized advertisements on hold and screen pop customizations. Review this white paper

Abacus Law Integration

The PCS development team currently has two integrations with Abacus Law and ShoreTel. The integrations are Screen Pop and Click to Dial. The Screen Pop integration opens a new web browser tab based on the incoming Caller ID. If the caller ID is known, the... Review this white paper

Evergreen Integration

The PCS team can integrate with Zoho CRM and offers screen pop, click to dial, inbound call routing and wallboard application. Review this white paper

Freshdesk Integration

The PCS team can integrate with Freshdesk. Review this white paper

Infusionsoft Integration

The PCS team can integrate with Infusionsoft and offers click to dial, inbound call routing, inbound queue routing, intelligent call routing, outbound dialer and screen pop. Review this white paper

Lead Perfection Integration

The PCS team can integrate with Lead Perfection and offers automated outbound dialer, batch dialer, caller ID changer, logging & monitoring and screen pop. Review this white paper

Magento Integration

PCS provides inbound calling screen pop integration to Magento. Review this white paper

Oracle Integration

The PCS team can integrate with Oracle and offers system architecture, ECC integration, inbound call flow, RightNow CRM integration and SalesCloud CRM integration. Review this white paper

Sugar CRM Integration

The PCS team can integrate with Sugar CRM and offers click to dial, inbound call routing, phone logging and screen pop. Review this white paper

Velocify / Leads 360 Integration

The PCS team can integrate with Velocify/Leads360 and offers call logging, call routing and click to dial. Review this white paper

Zendesk Integration

The PCS team can integrate with ZenDesk and offers click to dial, IVR, screen pop and web services. Review this white paper

eRecruit Integration

PCS has developed several integrations with eRecruit. The integrations include Click to Dial, Screen Pop, User Validation and Mapping, Phone Logging into eRecruit and Multi-eRecruit Instance Management. Review this white paper

Google Apps Integration

The PCS team can integrate with Google Apps. Review this white paper

Jack Henry Symitar Integrations

By integrating with Jack Henry Symitar, PCS can create integrations to help with agent and member authentication, call routing, full service IVR, in-queue information, personalized advertisements on hold, custom screen pops, and virtual loan officer kiosks. Download the document to see screen shots, samples, and... Review this white paper