Product Summary
- Create IVR (Interactive Voice Response) systems to enhance automation and improve customer service.
- Integrate your VoIP system with databases, web services and Active Directory.
- Personalize the user experience with TTS (Text-to-Speech) offering multiple voices and language options.
- ASR (Automatic Speech Recognition) to augment menu selection, data entry and keyword recognition.
- Enable DTMF (Dual-Tone, Multi-Frequency) user input.
Product Enhancement Options
- Integrate with CRM, ERP, MRP and banking core systems to provide status and transactional information.
- IVR Designer offers the user a drag and drop GUI (Graphical User Interface) for IVR design. Professional Services available.
Product Requirements
- Works with MiVoice Business, MiVoice Connect 14.2 and above.
- Contact Center not required.
Call Control Examples
- Menus: Voice enable auto attendant menus.
- Call Routing: Redirect callers to their personalized agent and prioritize VIP callers based on account status.
- Call Screening: Redirect collections and suspected fraud calls to specialized agents. Screen blacklisted numbers.
- Call Queuing: Manage high volume call queues.
Self Help & Automation Examples
- Self-Service: Enable callers to retrieve information and perform tasks 24/7 without agent intervention.
- Information Retrieval: Callers can receive prerecorded information such as office locations, business hours, FAQs and product details.
- Hospitality: Voice enable room service and wake up calls.
- After Call Surveys: Conduct surveys and collect customer feedback using voice-enabled IVR systems.
- Audio Recordings: Record and process caller feedback.
- Outbound Dialing Campaigns: Conduct automated outbound dialing campaigns for appointment reminders and customer notification with results integration.
- Emergency Response: Enable emergency responders to dispatch services, send alerts and communicate with callers using voice enabled IVR systems.
CRM, ERP, MRP & Core Integrations
- Order Tracking: Enable voice command order tracking and real-time order status updates.
- Banking Services: Provide customers with banking services such as fund transfer, bill payment and payment history using voice commands.
