Bryon Palitto and Tim Zarkovacki attended the 8th Annual Transcend ShoreTel Users conference. The conference was held in Minneapolis, MN. Transcend and ShoreTel executives, product experts, and support teams educated attendees on the latest ShoreTel industry trends, products and ShoreTel solutions.
Tim presented “Super Charge Your Contact Center from Social Media to Scripting”. He spoke about the changes that are taking place in call centers; changing roles, connecting with customers, and integrating contact centers to business systems. PCS can implement call center integrations, such as Social Media Integration, Interactive Voice Response (IVR), Hang-Up Detection, Work Group Login/Logout, and Virtual Assistant.
If you have an interest in any of the customizations mentioned above, or are interested in other ShoreTel customizations, please call our office at 330.335.7271 to speak with Tim.
